Terms & Conditions

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Effective Date: May 2026

By engaging Reset Rooms, you (“the Client”) agree to these Terms and Conditions. These terms supersede all prior discussions or agreements.

We provide cleaning services as outlined in agreed quotations.
We reserve the right to adjust or refuse services if conditions are unsafe or misrepresented.

Clients must provide safe access to the property and inform us of potential risks (e.g., hazardous materials, animals, sharps). Dogs must be muzzled for the duration of our visit.
We may decline or postpone work if safety standards are not met.

• Payment is due in advance unless otherwise agreed in writing.
• Late payments may incur interest and recovery costs.
• Booked services are non-refundable within 24 hours of the appointment.

Cancellations within 24 hours may incur full charges.
We may reschedule or cancel work if access, safety, or environmental conditions are unsuitable.

• Reset Rooms accepts no liability for indirect loss, accidental damage, or items not specifically listed in cleaning contracts.
• We are not responsible for pre-existing damage, wear, or deterioration.
• Client must ensure all valuables and breakables are secured or removed before cleaning.

We maintain appropriate business and public liability insurance for accidental damage directly caused by our negligence, up to the policy limit.

The Client is responsible for ensuring the site is accessible and reasonably prepared. Additional time or services caused by unforeseen conditions may result in added charges.

All complaints must be reported within 24 hours of service completion. Failure to do so constitutes acceptance of satisfactory work.

We may terminate services at any time for breach of terms, safety issues, or non-payment.

All branding, images, designs, and business materials remain the property of Reset Rooms and may not be reproduced without permission.

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by UK courts.

1. Introduction

Reset Rooms (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our cleaning services for housing projects, hostels, and office environments.

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2. Information We Collect

We may collect and process the following data:

- Contact Information: Name, phone number, email address

- Business Information: Company or organisation name, address, service location(s)

- Service Details: Cleaning requirements, access instructions, property details

- Payment Information: Billing address and transaction details (we do not store full card details)

- Communication Records: Emails, messages, and call notes

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3. How We Use Your Information

We use your information to:

- Provide and manage cleaning services

- Respond to enquiries and provide quotes

- Arrange access to properties and coordinate bookings

- Process payments and issue invoices

- Improve our services and customer experience

- Comply with legal and regulatory obligations

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4. Sharing Your Information

We do not sell your personal data. We may share information with:

- Trusted employees and subcontractors (only where necessary to deliver services)

- Payment processors for secure transactions

- Regulatory authorities if required by law

All third parties are required to respect the security of your data.

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5. Data Storage and Security

We take appropriate measures to protect your personal data, including:

- Secure digital storage systems

- Restricted access to sensitive information

- Password-protected devices and accounts

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

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6. Your Rights

Under UK data protection law, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request deletion of your data (where applicable)

- Object to or restrict certain types of processing

To exercise your rights, please contact us using the details below.

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7. Cookies and Website Data (if applicable)

If you use our website, we may collect basic data such as:

- IP address

- Browser type

- Pages visited

This helps us improve website performance and user experience.

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8. Confidentiality in Sensitive Environments

Given the nature of housing projects and hostels, Reset Rooms understands the importance of discretion. Our staff are trained to:

- Respect client confidentiality

- Avoid accessing personal belongings unnecessarily

- Report any concerns through appropriate channels

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact page.